Handcrafted in

Calgary, Alberta

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Frequently Asked Questions

Everything you may
want to know.

Find answers about Velvet Nut Bites, gifting, occasion tags, allergens, secure payment, Calgary pickup, local delivery, and larger corporate or event orders.

01

What are Velvet Nut Bites?

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Velvet Nut Bites are small-batch gourmet confections with a soft, delicate texture and a refined nutty finish. Each bite is handcrafted to feel rich, balanced, and memorable without being overly sweet.

02

Where are Nutty North products made?

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Nutty North products are handcrafted in Calgary, Alberta, in small batches with close attention to flavour, texture, consistency, and presentation.

03

What gift box sizes are available?

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You can choose our 15-piece Signature Gift Box or our 9-piece Petit Gift Box.

04

Can I build my own gift box?

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Yes. Choose either the Signature or Petit Gift Box, then select Pistachio, Pecan, Hazelnut, or create your own mixed assortment.

05

What flavours are available?

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Our current Velvet Nut Bite collection includes Pistachio, Pecan, and Hazelnut. You can choose a single flavour or create a mixed assortment.

06

Can I order Nutty North as a gift?

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Yes. Nutty North is designed with gifting in mind. You can keep the classic Nutty North presentation or personalize your box with an occasion tag and an optional personal message.

07

What occasion tags are available?

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Available gifting options may include Birthday, Thank You, Thinking of You, Congratulations, Get Well Soon, With Love, Teacher Appreciation, Host Gift, Thanksgiving, Christmas and Holiday, and other seasonal occasions. Availability may vary throughout the year.

08

Does choosing an occasion change the gift box?

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No. The signature Nutty North box and presentation remain consistent. Occasion styling is intentionally subtle and is added through a small tag or seasonal detail so the gift always keeps the Nutty North look.

09

Can I include a personal gift message?

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Yes. When building your gift box, you can add an optional personal message for the recipient. Your selected message will be included with that specific gift box.

10

Can I order several boxes with different messages?

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Yes. Each gift box can be built separately, allowing you to choose different flavours, occasions, and personal messages for different recipients.

11

Do Nutty North products contain allergens?

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Yes. Nutty North products contain nuts, milk, and wheat and are prepared in a kitchen where other allergens may also be present. Ingredient and allergen information will be included with each order.

12

Are Velvet Nut Bites gluten-free?

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No. The current Velvet Nut Bite collection contains wheat and is not gluten-free.

13

How should Velvet Nut Bites be stored?

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Keep your gift box in a cool, dry place away from direct sunlight and heat. Storage and best-before guidance will be included with every order.

14

Is pickup available?

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Yes. Select Calgary pickup during checkout. You may optionally share a preferred date and time, and Nutty North will confirm the final pickup location and available pickup time by email.

15

Is the pickup date selected at checkout guaranteed?

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No. The date and time entered during checkout are preferences only and are subject to availability. Final pickup arrangements will be confirmed by Nutty North.

16

Do you offer local delivery?

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Local delivery is available within selected Calgary areas. A complete delivery address is required during checkout, and availability and any applicable delivery fee will be confirmed separately.

17

Is the delivery fee included at checkout?

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No. The amount paid online currently covers the product total only. Any applicable local delivery fee will be confirmed separately.

18

Do you ship across Canada?

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Canada-wide shipping is not currently available. We are exploring packaging and fulfilment options that can protect the intended texture, quality, and presentation of every gift box.

19

When will I receive my order confirmation?

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After successful payment, you will receive an automatic order confirmation by email showing your gift boxes, flavours, gifting details, and order information. Nutty North will then follow up as needed regarding pickup or delivery.

20

How is payment processed?

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Online payment is securely processed by Stripe. Nutty North does not directly receive or store your card details.

21

Do you offer larger or multi-box orders?

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Yes. Special pricing or additional gifting options may be available for qualifying multi-box orders. For larger quantities, corporate gifting, events, or custom presentation requests, please submit an inquiry before ordering.

22

Do you offer corporate gifting?

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Yes. Nutty North offers gifting for clients, employees, teams, holiday programs, real estate and closing gifts, events, and other larger-order occasions.

23

Can corporate orders include custom branding?

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Custom messages, branded tags, or other presentation details may be available for qualifying corporate and event orders depending on quantity, timing, and requirements.

24

How far in advance should I place a large order?

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Large, corporate, event, and seasonal orders should be requested as early as possible. Availability depends on quantity, requested date, customization, and current production capacity.

Still Have a Question?

We would be happy
to help.

Contact Nutty North with questions about gifting, ingredients, larger orders, Calgary pickup, local delivery, or corporate and event gifting.

Planning a Large or Corporate Order? →